How do I place a SlimX order
Shipping and tax questions for the SlimX
SlimX Return Policy
General Information
Placing a
SlimX order
Q. How do I place a SlimX order?
A. Here are a few instructions for placing an order:
- On the SlimX
store page, click on “ Add One to To Basket “
- Once you have the desired quantity click on “
Checkout “ at the TOP RIGHT of your screen.
- We suggest you create an account for future
purchases, you are also able to place an order without one.
- Enter all the information.
- Click on CONTINUE.
- Select your payment method at the bottom of your
screen, at this time only C.O.D. ( Cash on Delivery ) is available
- Click on CONTINUE.
- Once the CHECKOUT:PAYMENT page appears, make
sure all information is valid and click on CONTINUE in order to complete
your order.
Q. What methods of payment are accepted?
A. We do not accept credit cards due to an increase in fraudulent
orders.
C.O.D ( Cash On Delivery ) is
our preferred method of payment. Only cash will be accepted by the postman on
delivery, no cheques or money orders. If you are not home at time of delivery
a card will be left with instructions to pick up your SlimX at your local post
office. Most post offices accept Interac payments.
Q. Are gift certificates available through the Web site?
A. For the moment we do not offer gift certificates.
Q. I'm in the United States, can I order the SlimX?
A. Yes, US customers can order the SlimX by clicking
here. Our partner will process your order
Shipping
and taxes
Q. What are the available delivery
methods, and how long does it take?
A. Your order is shipped using Canada Post's Xpresspost service. Delivery times vary from 1 to 3 business days
depending on your province. You can email
us here for a shipping quote with your postal code.
Q. What taxes are applicable on merchandise?
A. MP3Shopping.com applies the GST/HST on all
Canadian orders and the PST for Quebec residents only.
Q. I'm in the Montreal area, can I pick up my SlimX?
A. At this time there has not been enough demand in the Montreal area
for us to open a store locally. All orders are shipped out.
Q. I placed my order quite a few days ago and I still haven't received
anything…
A. Check your email to see if you have received an "out of
stock" notice. Check also to see if the delivery address and the electronic address that you
have specified are correct. If there is an error or you have never received a
confirmation please contact our Order Department
at the following address: orders@mp3shopping.com
Q. I've changed home and/or email address, phone number. Do I have to
notify the Order Department?
A. If you have a product on order, it is important that you notify us
of your address change(s) so that we can contact you and confirm the correct
address.
If you don't have an outstanding order (item(s) not received) you need only
make the change(s) to your customer account on the Web site.
SlimX
only, return
policy
Q. What is
your
policy on returns
for the SlimX?
A. 1. Before returning your SlimX you must request an RMA
( Return Merchandise Authorization ) number by filling in our RMA
form which can be found here explaining in detail your problem.
2.You may return the SlimX to MP3Shopping.com up to 30 days after
receiving your player at the following address:
ATT: SlimX Returns
MP3Shopping.com Inc.
P.O. Box 7, Station " C "
Montreal, Quebec
H2L 4J7
3. You shall assume the delivery charges and the
legal risks for products returned and use a carrier that guarantees the risks of loss and
damages.
4. For the purposes of articles 1 and 2, you may not return products for
any reason except if the products are defective. If an item is defective, it
will be exchanged for a new copy of the same product within 30 days of
purchase. For refund information please read the next
question.
5. Upon receipt of the returned product(s), a replacement will be shipped as soon as possible, on the condition, however, that the products
being returned are returned by you and received by MP3Shopping.com in the same
condition as that in which they were at the time they were delivered to you.
Q. What
if I'm not satisfied with my
SlimX and want a refund?
A. You may get a refund within the first 30 days of
your order date if you are not completely satisfied with your purchase. IMPORTANT:
A restocking fee of 15% will be applied to all returned merchandise, no
exceptions. To return your item for refund please go to our RMA
form page here and fill out the required information.
General
information
Q. How can I contact you?
A. For any question relating to your order, you can write to us at: orders@mp3shopping.com
.
For your general questions, comments and suggestions: info@mp3shopping.com
Contact
us for a shipping
quote within Canada for the SlimX
Q. I’m a Retailer, can I order your SlimX product at wholesale prices?
A. Yes, Retailers can email
us here with your quantity request.
