This section only applies for Canadian
orders of the MPIO FD100 256MB and MPIO FL100 256MB.
How do I place an order?
Shipping and tax questions
Return Policy on the MPIO
Q. How do I place an order?
A. Here are a few instructions for placing an order:
to order the FD100 256MB or here
for the FL100 256MB On the product page you have chosen, click on “ Add One to To Basket “
- Once you have the desired quantity click on “
Checkout “ at the TOP RIGHT of your screen.
- We suggest you create an account for future
purchases, you are also able to place an order without one.
- Enter all the information.
- Click on CONTINUE.
- Select your payment method at the bottom of your
screen, at this time only C.O.D. ( Cash on Delivery ) is available
- Click on CONTINUE.
- Once the CHECKOUT:PAYMENT page appears, make
sure all information is valid and click on CONTINUE in order to complete
Q. What methods of payment are accepted?
A. We do not accept credit cards due to an increase in fraudulent
C.O.D ( Cash On Delivery ) is
our preferred method of payment. Only cash will be accepted by the postman on
delivery, no cheques or money orders. If you are not home at time of delivery
a card will be left with instructions to pick up your player at your local post
office. Most post offices accept Interac payments.
Q. Are gift certificates available through the Web site?
A. For the moment we do not offer gift certificates.
Q. What are the available delivery
methods, and how long does it take?
A. Your order is shipped using Canada Post's Xpresspost service. Delivery times vary from 1 to 3 business days
depending on your province.
Q. What taxes are applicable on merchandise?
A. MP3Shopping.com applies the GST/HST on all
Canadian orders and the PST for Quebec residents only.
Q. I'm in the Montreal area, can I pick up my player?
A. At this time there has not been enough demand in the Montreal area
for us to open a store locally. All orders are shipped out.
Q. I placed my order quite a few days ago and I still haven't received
A. Check your email to see if you have received an "out of
stock" notice. Check also to see if the delivery address and the electronic address that you
have specified are correct. If there is an error or you have never received a
confirmation please contact our Order Department
at the following address: firstname.lastname@example.org
Q. I've changed home and/or email address, phone number. Do I have to
notify the Order Department?
A. If you have a product on order, it is important that you notify us
of your address change(s) so that we can contact you and confirm the correct
If you don't have an outstanding order (item(s) not received) you need only
make the change(s) to your customer account on the Web site.
MPIO FD100 256MB and MPIO FL100 256MB Canada only, return
Q. What is
policy on returns
for these players?
A. 1. Before returning your player you must request an RMA
( Return Merchandise Authorization ) number by filling in our RMA
form which can be found here explaining in detail your problem.
2.You may return the player to MP3Shopping.com up to 30 days after
receiving it at the following address:
ATT: SlimX Returns
P.O. Box 7, Station " C "
3. You shall assume the delivery charges and the
legal risks for products returned and use a carrier that guarantees the risks of loss and
4. For the purposes of articles 1 and 2, you may not return products for
any reason except if the products are defective. If an item is defective, it
will be exchanged for a new copy of the same product within 30 days of
purchase. For refund information please read the next
5. Upon receipt of the returned product(s), a replacement will be shipped as soon as possible, on the condition, however, that the products
being returned are returned by you and received by MP3Shopping.com in the same
condition as that in which they were at the time they were delivered to you.
if I'm not satisfied with my
SlimX and want a refund?
A. You may get a refund within the first 30 days of
your order date if you are not completely satisfied with your purchase. IMPORTANT:
A restocking fee of 15% will be applied to all returned merchandise, no
exceptions. To return your item for refund please go to our RMA
form page here and fill out the required information.
Q. How can I contact you?
A. For any question relating to your order, you can write to us at: email@example.com
For your general questions, comments and suggestions: firstname.lastname@example.org
Q. I’m a retailer in Canada, can I order the MPIO products at
wholesale prices for resale?
A. Yes, Retailers can email
us here with your quantity request.